Job Description : Case Processor

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change, and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be indicative and not a permanent, definitive, and exhaustive statement.

Required Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Healthcare Administration, Legal Studies, International Relations, or a related field.
• 4+ years of administrative or customer service experience
• Demonstrated experience in administrative or case management roles, preferably in healthcare, legal, immigration, or education sectors.
• Strong attention to detail and ability to review and verify complex documentation such as academic transcripts, licenses, and legal/immigration paperwork.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with case management or database systems.
• Excellent written and verbal communication skills, with the ability to interact professionally with international candidates and external agencies.
• Proven organizational and time-management skills, with the ability to handle multiple cases simultaneously and meet strict deadlines.
• Ability to interpret and apply policies, procedures, and regulatory requirements with accuracy and consistency.
• Demonstrated cultural sensitivity and professionalism in working with diverse international populations.
• Commitment to confidentiality and data protection, with an understanding of privacy standards applicable to healthcare and immigration records.
• Bilingual or multilingual ability is a plus.

Key Responsibilities

• Review and process case files for international nurses pursuing U.S. RN licensure, ensuring all documentation is accurate, complete, and submitted on time.
• Verify academic transcripts, professional credentials, and nursing licenses against U.S. regulatory requirements and Board of Nursing standards.
• Track application progress through agencies such as CGFNS, NCLEX, state Boards of Nursing, and U.S. immigration authorities, updating case files accordingly.
• Communicate with nurse candidates to provide guidance on required documents, clarify missing information, and answer process-related questions.
• Coordinate with internal teams (sponsorship, legal/immigration partners, exam prep support) to move cases efficiently through each stage.
• Maintain strict confidentiality of all personal, professional, and immigration-related information in compliance with U.S. privacy and data protection standards.
• Prepare reports and case summaries for supervisors and management, highlighting case status, delays, or issues requiring escalation.
• Monitor critical deadlines for exams, applications, and immigration submissions to ensure timely follow-up and prevent delays in nurse deployment.
• Contribute to process improvement initiatives by identifying bottlenecks and suggesting workflow enhancements.
• Provide a high level of customer service, supporting international nurses with empathy, professionalism, and cultural sensitivity throughout the U.S. RN journey.

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